Net Promoter Score is a popular loyalty metric used by many businesses. Providing you with a benchmark that is indicative of your customers’ success, this metric tells you how likely your customers are to recommend your business to others.
https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/
In this customer story, Sanne IJben, Customer Experience Manager at Robeco tells the story of Robeco’s transformation and how Mopinion has helped her organisation reach its online goals…
https://mopinion.com/robeco-improves-the-online-experience/
When you’re just starting out, getting feedback is vital. It’s easy for a business to set up a quick and easy survey but fast forward a few months and your quick and easy survey – that was supposed to be temporary – has now become a permanent part of your process. And that can leave you with a few questions...
https://www.kayako.com/blog/customer-feedback-survey/
